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Izabela Castro posted a job: Head of Support *STAR*– German Speaker (Tel Aviv) "Position Description: • Managing a team of customer support representatives; • Maintaining customer satisfaction by providing problem-solving resources; • Recruiting, selecting, orienting, training, supervising, assigning, coaching, counseling, and disciplining employees; • Enforcing policies and procedures; • Identifying customer service trends; • Using Business Intelligence in order to analyze/improve customer service. REQUIREMENTS: - German Mother Tongue; - Experience in a managerial role; - Online gaming experience; - Excellent project-management and time-management skills; - Strong corporate encouraging innovation, professional practice and pro-activity; - Target oriented, analyzing information, developing standards. PLEASE SEND YOUR CV IN ENGLISH to jobs@gvc-il.com" | |||||
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