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Pnina Varolin has started a discussion: Cyber-Ark is looking for Technical Support Engineer "Job Description: Maintaining the highest level of expertise throughout all company products. Assisting, Supporting, troubleshooting and analyzing customers' and partners' issues and requests (via web, email and phone). Sustaining a high level of customer relations whilst managing multiple cases simultaneously. Job requirements: Excellent communication skills (mainly in English) Customer Service oriented Ability and desire to learn and work independently as well as in a team Ability to manage time well and meet multiple deadlines in a sometimes hectic environment Capable of understanding the technical aspects of a complex system Strong ability to troubleshoot issues and provide resolution Proven technical skills Advantages: BSc. in Computer Science At least 2 years experience in Technical Support in SW company (experience working with enterprises - advantage) Knowledgeable in information security Knowledge in one or more of the following areas Information security Operating systems Client\Server systems Programming\Scripting languages Networks, Firewalls, Proxy servers, Sniffers Directories Domain controllers Web servers and Web applications Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP) Knowledge of additional languages Interested candidates should send their CV to jobs-il@cyber-ark.com" |
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