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31.3.2014

New discussion Join Incapsula Global Support Team!

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  • Group: משרות הייטק בין חברים, נקי מחברות השמה ואאוטסורסינג

David Rubinstein has started a discussion: Join Incapsula Global Support Team!

"I am looking for "Rock Stars" for Incapsula Tier 1 technical support team (24/7 team). The candidate will be critical in maintaining the trust of our customers and ensuring excellent customer experience. The successful applicant will learn the inner workings of Incapsula technology while analyzing complicated technical issues and working directly with our customer and various internal team The ideal candidate has: - Experience in Technical Support/Technical customer service roles - Knowledge in: DNS, TCP/IP, HTTP, SSL, Caching - Experience in Networking and Web Applications – Big Plus - Troubleshooting experience - Independent, Fast-Thinker - Enjoy stress - Highly Communicative - A Must! - Fluent English - A Must! - Highly service-oriented and empathic - A Must! Willing to work a minimum of 4 shifts a week (and even more!) including weekends and nights. Highly-motivated people who are looking to join and grow with a great company are highly welcome."

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